Digital Key FAQs
You can bring your Dog to the hotel.
How do I book my dog’s stay?
- Book your room as you normally would.
- Open your confirmation email you receive, fill out the pet registration form and return it back to us.
- Look out for an email from us confirming your dog has been booked in.
- Read and ensure you have understood our art’otel Pets Policy Agreement
- Check in at reception and sign our pet policy agreement.
- Head up to your room together and give them some treats for being on their best behaviour.
How much will it cost for my dog/s to stay?
United Kingdom, the Netherlands and Italy: Fixed rate of £/€25 per dog, per night and will be taken on arrival at check-in.
Croatia: art’otel Zagreb: €20 per day per dog.
Germany: art’otel Cologne, art’otel Berlin Mitte: €15 per day per dog.
Do you welcome dogs in your public areas?
Yes – just remember to keep them on a lead! If you’re ordering food from the main restaurant or drinking at the bar, you must sit with your dog in the areas stated on the welcome letter.
Am I allowed to leave my dog in the room while I go out?
If you are going somewhere else in the hotel, yes. Please put up your pet door hanger while you are out to ensure housekeeping will not enter the room. Dogs should not be left unattended in the room if you are leaving the hotel.
We have comfortable beds for your dog to stay in, so your dog will sleep at least as good as you will! Each art’otel is different, so you will find different beds in each hotel.
Is there food/water bowls in the room for my dog?
Yes, we provide two bowls during their stay, one for drinks and one for food.
Should I bring food for my dog?
Yes. You know best what your pet’s favourite snacks are, so we always advise to take anything you would give them at home with you for your stay. All our hotels have local shops around the area where you can find pet snacks and food.
What size dogs are allowed at the hotel?
This will vary depending on the hotel or resort, please contact the hotel directly for further information
What types of dogs are not allowed at the hotel?
Dog breeds listed on the Dangerous Dogs Act 1991, listed below;
Pit Bull Terrier
Japanese Tosa
Dogo Argentino
Fila Brasileiro
XL Bully
My dog and I would like to go and explore the city together, do you have any tips?
Speak to our team, check out our WonderPass App or Digital Services as well as your in-room TV for the best tips for pet-friendly places in town.
I am allergic to dogs; will I stay in a room where dogs stayed before me?
To ensure the comfort and safety of all our guests, we have designated specific rooms for guests travelling with pets. This allows us to reserve non-pet rooms for those with allergies. If you have an allergy to pets, please notify the hotel in advance, and we will guarantee that you are accommodated in a room that has not been used by pets. Your well-being is our priority, and we are dedicated to providing a comfortable and allergy-free experience throughout your stay.
How many dogs can I have in my room?
You can have up to two dogs in the room.
Where is the nearest pet-relief area?
If you come out the hotel entrance, you will find plenty of areas to take your dog out.
What if my dog has an accident in the room?
It’s ok, mistakes happen. Just clean up as much of the mess as you can and inform us when you’re next passing reception. Please do not use the bath towels in the room to clear up their mess.
How to use the parking lot
The hotel has a private parking that can be booked when finalizing the room reservation. For further information about prices and availability please contact the reception at ask.rome@artotel.com.
art’beat Cultural Calendar
Our
art’beat Cultural Calendar is a dynamic and ever-evolving line up of events and activities celebrating the arts, culture, wellness, food, drink and lifestyle. Explore happenings during your stay on our What’s on page.
We believe in conducting business ethically in all we do and want to be a thriving, sustainable and responsible business. To show our appreciation for your help, for eligible stays we are offering you a reward for retaining your housekeeping services. What’s more, we will donate €1 to our nominated charity, Just a Drop, for each night you opt-out. Scan the QR code in the room to opt in via wonderpass For any other information or assistance please call or message reception, available 24/7.
Laundry, dry cleaning and pressing
To receive your laundry on the same day, please call the Reception at 9:00 AM and they will come to pick up your laundry directly. Service is available from Monday to Saturday. 3 hours express service in is also available upon request.
Served between 7 AM and 10.30 AM, on Saturday and Sunday until 11.00 AM.
Available 24h with menus available in the room.
Located on -1 floor, open daily 09:00 AM to 7:00 PM. On request outside these hours.
Located on -1 floor, open daily 7: 00 AM to 9:00 PM and can be accessed with your room key.
I am due a refund, when can I expect it?
Once a refund has been processed, it can take up to 14 working days to reach your bank account.
I have a balance on my reservation, is it settled when I check out online?
If there is a balance on your reservation, you will be able to pay it during online check-out. You will not be required to go to reception to settle it.
What forms of payment do you accept?
We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.
Is my online payment secure?
Yes, all online payments are safely powered by our partner Adyen and are 3D secured.
When can I check-out online?
You can check-out online on the morning of your departure. If we have your email address on file, we will send you an email at 7 am the day of departure with a link to check-out online.
What happens to my digital key when I check-out online?
When you check-out online, your digital key will be deactivated. We recommend you check-out online when you are ready to depart.
If I check-out online and forget something in my room, what should I do?
If you check-out online, leave your room and realise you have left something behind, you can visit reception who will be happy to assist.
If I check-out online, can I store my luggage?
Yes, if you check-out online you can store your luggage at reception.
Can I request a late checkout?
Yes, you can ask the reception team about a late check-out at any point during your stay.
What data does the hotel store?
We collect and store the same information during online check-in as we do when you check in at the front desk.
How long is my data stored for?
How long we hold your data depends on the applicable regional regulations of the country where you are staying, as well as GDPR requirements. If you wish to enquire about your personal data, please reach out to us at privacy@pphe.com.
What happens if I arrive at the hotel early?
If you arrive earlier than the standard check-in time of 3 pm, please head to reception. The team can let you know if your room is available. If not, they will be happy to store your luggage until it is ready.
When can I check in online?
You can check-in online two hours after making your booking, until 8pm on the day of arrival. If we have your email address, we will email you the link to do so at 5pm the day before arrival.
Can I request early check-in?
Of course! Early check-in is subject to availability, and chargeable. Please add your request to your booking, or contact us via live chat.
When and how can I receive my digital key?
You can receive your digital key on the day of arrival after 3pm (or earlier if you’ve received confirmation of an early check-in from the hotel). You need to be within two kilometres of the hotel to receive your digital key.
Can I have both a digital key and a physical keycard?
Due to security reasons, we can only allow one key per guest. If you have a digital key and would prefer a physical keycard, please speak to our team at reception. To swap a physical keycard for a digital one, log in to our app (art'otel services) with your reservation number to get your digital key. Once you have your digital key, your physical keycard will no longer work.
Can I share my digital key?
You can share your digital key with other guests included in your reservation. The number of digital keys you can share depends on the number of adults on your booking. If there is only one adult included in your booking, you will not be able to share your digital key.
What happens if I have a digital key and my phone is dead/stolen/locked in the room?
Head to reception, where our team will be happy to help.
What should I do if my digital key is not working?
Check that both Bluetooth and Location are enabled on your device and the art'otel services app also has access to Location and Bluetooth in order to unlock the door. If you continue to experience challenges with your digital key, our team at reception will be happy to help.
